Returns and Refund Policy

Returns Policy

QD is certain you will be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either, repair or replace it or credit your account, subject to the terms below. This policy applies to products bought from QD Nails Pty Ltd.

This policy forms part of the QD Nails Terms & Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

Cancellation/Unwanted Products Policy

In general, you can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts;
  • it is not listed in section 2 – Products not eligible for return; and
  • you log a return on email info@qdnails.com or whatsapp 0763765945 within 7 days of delivery to you or collection by you of the unwanted product.

The onus to return the product to us is on you and return shipping charges have to be paid by yourself (please note, only returns via courier to our physical address are accepted; we do not accept returns to PostNet branches).

We can collect the product from you using our courier, Fastway couriers, if you wish to pay the return shipping fee directly to us (usually R75, more for parcels with a volumetric weight higher than 2kg). Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Should you stay in what our courier considers as an “Outlying Area” we kindly ask you to make use of an Aramex Dropbox facility, charged at R99.00. This amount will be reimbursed to you.

Once we have inspected the product and validated your return, we will refund you with the purchase price of the product within 7 days of the return.  Please bear in mind that refunds can take 5 – 10 working days to reflect in your account.

Should you choose to obtain a refund and the original amount was paid to us using PayFast as payment facilitator, the refund amount will be less PayFast fees.

We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

Want to exchange?

 Items which are not consumables or where seals have not been broken (such as lamps, crystals, sealed wipes, etc.) can be exchanged, provided that such variation is available, and is available at the same price as the product originally purchased.

In such a case, the onus to return the product to us is on you and return shipping charges have to be paid by yourself (please note, returns via courier to our physical address are accepted; we do not accept returns to PostNet branches).

We can collect the product from you using our courier, Fastway couriers,  if you wish to pay the return shipping fee directly to us (usually R99.00, more for parcels with a volumetric weight higher than 2kg). Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

We are entitled to refuse an exchange if the exchangeable product is returned damaged, not in a re-saleable condition or missing any accessories.

Once we have inspected the product and validated your exchange, we will contact you to pay the exchange shipping fee (usually R75.00, more for parcels with a volumetric weight higher than 2kg).

Once said fee has been paid by you, we will ship your exchanged product to you.

Not what you ordered?

If we accidentally deliver the wrong product to you or if the product is not as described on the Website (or if it is missing any accessories), please notify us and we will collect the product from you at no charge.

Should you stay in what our courier considers as an “Outlying Area” we kindly ask you to make use of an Aramex Dropbox facility, charged at R99.00. This amount will be reimbursed to you.

Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or refund you with the purchase price of the product within 3 days of the return (if that is your preference).

Products not eligible for returns

The following products are not eligible for a refund, exchange or credit:

  • products marked “Sale“, or “Special“;
  • a product which has been used; or
  • Gelina gel polish is non refundable
  • products which have been personalised for you or made to your specifications, unless defective.

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by contacting info@qdnails.com or whatsapp 0763765945  within 7 days of delivery.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you if that is your preference.

Should you stay in what our courier considers as an “Outlying Area” we kindly ask you to make use of an Aramex Dropbox facility, charged at R99.00. This amount will be reimbursed to you.

Credits and refunds are normally handled within 7 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects (for example, all lamps are tested when they arrive at our Distribution Center).

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 4:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 7 days, or in the case of items carrying a warranty, within the warranty period stipulated in the user manual, after delivery / collection of the product.

You can do so by logging a return on email info@qdnails.com or whatsapp on 0763765945, and we will arrange to collect the product from you at no charge.

Should you stay in what our courier considers as an “Outlying Area” we kindly ask you to make use of an Aramex Dropbox facility, charged at R99.00. This amount will be reimbursed to you.

Once we have inspected the product and validated your return, we will repair / replace the product (if such repair / replacement is possible) or refund you if that is your preference.

Credits and refunds are normally handled within 7 days of returning of the item (bear in mind that refunds can take 1-4 working days to reflect in your account).

Repairs and replacements could take longer, depending on parts / replacement availability.

Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. See section 6 below for more information on this.

Unfortunately, we cannot facilitate returns that fall outside of the guarantee period.

QD Nails is under no obligation to provide you with a credit, repair / replacement for any return logged after expiry of seven (7) days or the warrantee period (if applicable). 

Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this policy, you may be liable to reimburse QD Nails for the cost of collecting the product from you and the cost of having the product returned to you.